Event: online information and advice, Birmingham 18 June
Content will include feedback on the research and the 'mystery shopping' we have been doing on all WM authorities' online I&A activity, including directories, marketplaces, PA registers, and self-assessment. Socitm will be presenting the wider research it does on the performance and usability of council websites including social care pages. Other issues on the agenda will include measuring take up and customer satisfaction. There will also be an opportunity to discuss syndication of content (eg from NHS Choices) and contracting with external suppliers.
Further details and booking at https://www.eventbrite.com/e/improving-information-advice-online-tickets-17043383218
We can offer up to three places per local authority participating in the ADASS W Midlands Care Act support programme.
Venue: Boilerhouse Studio, The Walker Building, 58 Oxford Street, Birmingham B5 5NR. 0930 – 1630
Please contact firstname.lastname@example.org if you have any queries.